Addigy has updated its chat functionality to provide a more secure and user-specific experience for its customers. However, when initiating a chat session, users may see the label "Unknown User." This occurs because chat sessions are now associated with user accounts rather than devices, and the chat window will remain this way until it is closed out.
It is worth noting that any chat sessions created before May 9, 2023, that have remained open will also appear with "Unknown User." To ensure a secure and accurate chat experience, Addigy recommends closing out these old chat sessions and initiating new ones.
While the appearance of "Unknown User" may seem unusual, it is a vital feature that enhances the overall security of the chat functionality. By making chat sessions user-specific and associated with user accounts, Addigy prioritizes security and privacy, providing its customers with a more secure and intentional way of communicating with macOS local user accounts.