What's new in Addigy: May 2023 – Addigy

Check out this recap on what was shipped for the month of May - Major changes to Self Service and Addigy Identity User Attributes! With these new updates, your end users have the ability to see their IT events activity via Self Service. For the latest and most up-to-date information, please follow Monthly Product Releases Recap or our Release Notes site.

New Product Features

Major Releases

Additional User Attributes for Azure - We have introduced three new Identity User Attributes specifically for Azure users:

1. Usage Location
2. Office Location
3. Password Last Set Date

These attributes have been added exclusively for administrators who have chosen to enable the "Collecting User Attributes" feature. You can find this setting on the Identity Configuration page in Addigy. Once activated, the feature retrieves specific information from Azure Active Directory after a user successfully signs on. For more information, please refer to the knowledge base article at: Addigy Identity User Attributes Azure AM-15612
Self Service v2.4.15 - This release includes a new feature called Activity, which enables end-users to track the status of their Self Service requests. With Activity, users will have the ability to view timestamped events of their requests, including the final results for Apps and Books, Software, MDM Profiles, and Scripts-related activities.
This feature will appear in the sidebar, providing users with easy access to monitor their device's activity more closely. By offering greater transparency and visibility, end-users can quickly identify any issues and take appropriate action to resolve them. For more information, please refer to the knowledge base (KB) article below:

KB: Self Service Activity AM-11759

Minor Releases

Add Dropdown to configure System Updates via MDM re-try logic (UI) - Added an option for a dropdown (1 to 24 hours) to configure the System Updates via MDM command push. AM-15699
Add missing LoginWindowLoginItems Shift Key Option - Added the DisableLoginItemsSuppression payload option for the LoginWindow profile. AM-15709
Add Pending Expiry Apps & Books Tokens Information in Norman - Added the ability to see expiry information for Apps & Books tokens in Norman. AM-14487
Autotask Updates - Addigy's integration with Autotask now provides real-time syncing of user-defined fields, two-way ticket closing, and the option to synchronize any Addigy device fact with an Autotask user-defined field. AM-15296
Create a fact that would allow us to measure the auditor load - We've introduced a new device fact that allow you to track the amount of time it takes for a device audit to finish in seconds. The fact will show as Audit Execution (seconds) AM-14251
GoLive > System Updates Improvements - We improved the User Interface in GoLive > System Updates to have a toggle to show latest updates, it also improved the user experience of the interface for this tab. AM-15473
Install MDM Profiles for GoLive Smart Software Deployment - We've added the ability for MDM profiles created in Smart Software to be deployed alongside software in GoLive > Software. AM-15530
Installation of "iOS-only" Apps On iPadOS Devices - iOS Applications will run correctly on iPads, however their display may not be ideal. This change allows Addigy administrators to deploy iOS applications to iPads. AM-15729
Mapping Addigy Facts to User Defined Fields UI - Admins can now select any Addigy Device Facts and sync it to Autotask as a User Defined Field. AM-15186
Re-push/Re-try Update on device after 24 hour timeframe - System Updates via MDM will be re-attempted on devices that have not installed the updates after 24 hours from the last install attempt. AM-15608
Refreshing Addigy Data Periodically in Autotask - Addigy will now refresh Autotask Configuration Data every 24 hours should it change. AM-15187
System Updates via MDM Policy Deployment Status - Added new UI in the Policy Deployment status to show per update and per device the status of the System Updates via MDM being deploy to devices. AM-15254
Update `macOS X Version` Fact to support RSR Updates - Added support to macOS Version Fact for RSR Update build information. When Apple introduced RSR updates they introduced new parameter information in the build that was historically never added. This adjusts this specific fact to show this information now. AM-15576
Update OS Version Fact to support RSR updates - Added support to OS Version Fact for RSR Update build information. When Apple introduced RSR updates they introduced new parameter information in the build that was historically never added. This adjusts this specific fact to show this information now. AM-15575
Updated Live Chat Functionality - Addigy has updated its chat functionality, prioritizing security and privacy for its customers. With the updated approach, chat sessions are now associated with local macOS user accounts instead of devices. This user-specific approach ensures that only authorized users can access chat conversations, providing a more secure and intentional communication experience. AM-14943
Webhooks support when enabling Autotask integration - Added webhook support for two-way ticket and alarm closing when closing tickets in Autotask. AM-15345
When starting software update on-demand deploy needed update even if active status is present for the update - We changed the logic for Software Updates to re-deploy when you press "Start System Updates" in Policies > System Updates, even if there was an active status for an update running. This was changed as macOS System Updates can hang or silently fail, and we would not know if the update is still running. AM-15633
LiveTerminal prompts for password because of password rotation policies - Adjusted LiveTerminal to set a new dynamic password on every session to avoid issues with Password Policies enforced on macOS Devices. AM-15592
Add details of what Software Update command was sent to the device in the events view - When an OS Updated action is sent (queued) to a device, the device acknowledgement reported in Addigy logs now includes the specific details of what version was sent and successfully Scheduled. AM-15678
Self Service v2.4.17 - In this release: Self Service Icons Update: We have replaced the icons in Self Service with Apple's SF Symbols, providing a clearer and more macOS-native experience for our users. Bug Fix: We have resolved the issue that caused text overlap in page titles when navigating between pages. Minor UI Adjustments: We have made several tweaks to the user interface, refining the visual presentation and improving usability. AM-15627

Public Software Updates

The following versions are now available for customers to deploy to their devices:

Install macOS Ventura (13.4.0.1)
Adobe Acrobat Reader DC (23.001.20177)
Cisco Webex Meetings (43.5.3.9)
Cisco Webex Meetings (43.5.4.15)
Dropbox (173.4.6706)
Dropbox (174.4.5852)
Evernote (10.57.5)
GitHub (3.2.3)
Google Chrome (113.0.5672.126)
Google Chrome (113.0.5672.63)
Google Chrome Prompt EndUser (113.0.5672.126)
Google Chrome Prompt EndUser (113.0.5672.63)
Google Drive (74.0)
Google Drive (75.0)
LastPass (4.114.0)
LastPass (4.115.0)
Microsoft Edge (112.0.1722.64)
Microsoft Edge (112.0.1722.68)
Microsoft Edge (113.0.1774.35)
Microsoft Edge (113.0.1774.42)
Microsoft Edge (113.0.1774.50)
Microsoft Excel 2019 (16.73)
Microsoft Office 2019 (16.73)
Microsoft OneNote 2019 (16.73)
Microsoft Outlook 2019 (16.72.3)
Microsoft Outlook 2019 (16.73.1)
Microsoft Outlook 2019 (16.73)
Microsoft PowerPoint 2019 (16.73)
Microsoft Teams (1.6.00.11156)
Microsoft Word 2019 (16.73)
MicrosoftIntuneCompanyPortal (5.2304.0)
Mozilla Firefox (113.0.1)
Mozilla Firefox (113.0.2)
Mozilla Firefox (113.0)
Office 2019 with Teams (16.73)
OneDrive (23.081.0416)
OneDrive (23.091.0430)
Skype (8.98)
Slack (Universal) (4.32.122)
TeamViewer (15.41.10)
TeamViewer (15.41.8)
TeamViewer (15.41.9)
TeamViewer (15.42.4)
Visual Studio Code (1.78.0)
Visual Studio Code (1.78.1)
Visual Studio Code (1.78.2)
Webex (43.4.0)
Zoom (5.14.7.18149)

Bug fixes:

Fixes an issue that would prevent new signups to Addigy Release Emails. AM-15591
Fixes an issue when sending a large list of Apps and Books token information to Apple and receiving an error. The service will now retry with smaller requests to get past the error from Apple. AM-15666
Fixes an issue where an Addigy Administrator with the role "Admin" would receive an error when viewing Policy Deployment Status. AM-15677
Corrected an issue where a device fact may return an error due to an Activation Lock timeout bug with macOS. We now escape this error when this bug is present in macOS on the following facts:
battery_charging
battery_cycles
build_version
device_model_name
display_on
display_serial_number
has_mdm_profile_approved
has_mdm
is_mdm_client_stuck
is_mdm_identity_certificate_installed
is_mdm_softwareupdated_stuck
mdm_update_eligibility
privileged_mdm
product_description
splashtop_installation_date
system_integrity_protection_enabled
system_version" AM-15531
Improved the performance of the auditor in version 44 of the auditor binary located in `/Library/Addigy/auditor`. Fixes a problem when a machine is low on disk space, Addigy facts may fail to report accurate values and instead return an error. AM-15336
Issue fixed where non-supervised iOS devices were receiving MDM commands to install iPadOS only apps even though they are not compatible with iOS. AM-15452
We adjusted the LiveTerminal functionality to be supported for FIPS Compliant SSH. AM-15602
Added missing device image for Device Models Mac14,3 & Mac14,12 (Mac Mini M2 & Mac Mini M2 Pro) AM-15018
"In Identity release v2.13.14, an issue has been resolved that caused the login screen to become unresponsive for a limited number of users within certain organizations. This issue specifically affected customers using Google as their Identity Provider (IdP). With the implementation of this update, the affected users should no longer experience a non-responsive login screen and can now access their devices as expected. NOTE: This release changes the look of the Google Login Form your users will see. See this KB for details: https://support.addigy.com/hc/en-us/articles/4403542760211 If you have any questions or concerns, please contact support at support@addigy.com. Additionally, it is important to note that if you have the setting ""Collect User Attributes"" selected for Google, you must enable the People API. Failure to do so may result in the appearance of Identity not functioning correctly during the login process. Go to the article for more information: https://support.addigy.com/hc/en-us/articles/13150528609811 " AM-15459
We have fixed a bug that caused custom icons to not appear when special characters were added to the "macOS Prompts" section in the Self Service Configuration. As a result, the default Addigy icon was displayed instead. With the latest update, this issue has been resolved, and now you can use special characters in the macOS Prompts without affecting the display of custom icons. AM-15367
Apple updates appeared to be listed multiple times in the Policy Deployment Status UI for System Updates via MDM. This was due to different builds of the same display name (EX: 13.3.1). The UI has been updated to show the more detailed version info as well as to sort the list alphabetically. AM-15639
Fixed an issue where admins were unable to scroll sideways in portrait mode in GoLive. AM-11692

Open Beta Programs:

Compliance Engine - For more information, please review Addigy Compliance Engine.
Microsoft Conditional Access For more information, please review Microsoft Conditional Access via Partner compliance management.
Systems Updates via MDM - For more information, please review System Updates via MDM.