The Support Access feature is an important part of our platform for both our users and our team, as it allows our Support Engineers to investigate and troubleshoot issues with your Addigy account. By default, Support Access is disabled on your account, but it can be enabled whenever you choose.
Support Access can be toggled by following these easy steps.
- Navigate to the Account Settings page in the navigation panel of the Addigy portal
- Enable the Allow Addigy Support Access toggle.
- Click the Save button
Note: You can also place limits on the session time for Support Access by using the Support expires in (minutes) field.
Support Access is not required for your account, though it will allow our Support Engineers to more accurately and quickly investigate your issues. Feel free to disable or enable Support Access as you see fit.