The Addigy Splashtop integration allows you to launch a Splashtop remote control session directly from the Addigy console. From here you'll be able to remotely control the device and remediate any issues that may have required you to be physically present on the device.
- Splashtop Viewer must be installed on the admin machine
- Big Sur 11.0+ : Allowing Standard Users to approve the Splashtop PPPC
- Splashtop System Requirements
How to enable Splashtop for your Organization
To enable Splashtop for your organization, navigate to the Account -> Integrations and select the Splashtop tile.
After selecting the Splashtop Tile, flip the toggle to enable the Splashtop integration for your organization. After this is enabled. You will need to enable Splashtop at the policy level to begin deploying Splashtop to your devices.
How to enable/disable Splashtop at the policy level
You can do this by navigating over to the policies page, selecting the policy you would like to configure, and then selecting Integrations from the dropdown.
On the right-hand side, select the Splashtop item, and from here you will be able to enable/disable
Policy changes can take up to 30mins to happen automatically and can be manually forced to happen immediately.
The way inheritance works for Splashtop is that the parent pushes its state down the tree but the child can override the state of the parent when disabling. Thus enabling the integration at the parent level, does not automatically push it to the children's policies as the children have Splashtop disabled by default.
Note: The Splashtop Integration will not inherit into Child policies, it must be "Enabled" per Policy where you want to use the tool.
This means that if you want to enable Splashtop for a child policy, you must also enable it for the parent.
How to initiate a Splashtop session
Once Splashtop has been enabled for your organizations and policies with managed devices, you are able to initiate a session in one of two ways.
- Directly from the devices page
- On A Devices GoLive Page
To initiate the session from the devices page, uncollapse the actions from the device you would like to connect to, and then select Splashtop.
To initiate a session from the GoLive page, simply GoLive into a device and then select Splashtop from the top right.
Privacy Preference Policy Control
Splashtop requires a PPPC profile. If this is your first time initiating a Splashtop session you will be confronted with the following prompt:
You must have an end-user explicitly grant these permissions in order to take control of their macOS device.
For more information on this, take a look at our Big Sur 11.0+ : Allowing Standard Users to approve the Splashtop PPPC kb article.
When launching a Splashtop Session, you will be able to use three options settings,
- Change the name that appears to the end-user
- Change the resolution of the session
- Force close any existing session on the next attempt to open a session.
Devices with Splashtop already installed may have a different experience than new enrollments, Splashtop only supports one streamer per device.
Device Logs can be found at the following location: /Users/Shared/SplashtopStreamer/SPLOG.txt or ~/Library/Logs/SPLog.txt
Splashtop has a Connectivity Checker that can be found at the following URL: https://www.splashtop.com/check
Splashtop has the following Article for Splashtop Firewall Exceptions at the following URL: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/115001811966-What-are-the-Firewall-Exceptions-and-IP-addresses-of-Splashtop-servers-Services-
Splashtop has PPPC Requirements for Screen Recording, Accessibility, Full Disk Access, and Microphone, more details can be found at the following URL: https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/360035055131