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Support Users

Updated: April 22, 2022 03:18

When viewing user information in your Addigy account, you may notice a section called Support Users:

When a ticket is opened with our Support team, it may become necessary to enable Support Access so the Support Engineer can further investigate the issue. When a Support Engineer accesses your instance, this will be shown in the Support Users section.

Viewing Support User Activity

To view a Support User's activity in your account, select the View Activity button next to a user under the Actions column. A modal window will appear, showing the user's activity:

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