Technical Support

Getting Started 4

• Installing the Addigy Agent and Addigy MDM
• Creating Policies
• Rebranding the Addigy Portal

See all 4 articles

Policies 33

• Creating Custom Facts
• Deleting a Policy
• Best Practices and Examples for Custom Facts

See all 33 articles

Managing Devices 26

• Customizing the Devices Table
• How to use GoLive
• Filtering and Sorting Your Portfolio of Machines

See all 26 articles

Dashboard 11

• Viewing Installed Applications
• Exporting Application Data
• Generating Addigy Reports

See all 11 articles

Mobile Device Management (MDM) 30

• Addigy Mobile Device Management (MDM) Integration
• Remote Lock and Remote Wipe with Addigy Mobile Device Management (MDM)
• Kernel Extension (Kext) Whitelisting with Addigy MDM

See all 30 articles

Release Notes 15

• Software and Profile Deployment in GoLive
• Addigy Updates - September 2020
• Upcoming Addigy Changes as of July 20, 2020

See all 15 articles

Support 22

• Submitting a Ticket to Addigy Support
• Create Profile
• Community Device Fact Submission Guidelines

See all 22 articles

Addigy Updates 4

• Addigy Release Notes
• Addigy Remote Control (Pilixo Remo) Deprecation
• Addigy Custom Profiles Deprecation

See all 4 articles

FAQ 37

• Addigy Security & Compliance
• Uploading Files from a Device to Slack
• Installing Addigy from the Package (.pkg) Needs to Run from Within the .dmg

See all 37 articles

Apple Business/School Manager 8

• Configuring Apple's Automated Device Enrollment Integration with Addigy
• Connecting an Apps & Books Account to Addigy (VPP)
• Resetting the Automated Device Enrollment Status of a Device

See all 8 articles

Addigy Identity 6

• How to Enable Addigy Identity
• Addigy Identity: Overview
• Addigy Identity: Settings

See all 6 articles

Remote Control 10

• Addigy LiveDesktop Overview
• Enabling Remote Management for LiveDesktop
• ConnectWise Control in macOS Catalina

See all 10 articles

Ticketing Integrations 5

• ConnectWise Integration
• Enabling the Freshdesk Integration
• Zendesk Configuration Guide

See all 5 articles

Additional Integrations 3

• Adding the Watchman Monitoring Integration in Addigy
• Configuring an IT Glue Integration
• NoMAD Integration

Multi-Factor and Single Sign-On Authentication 6

• Enabling the Google Single Sign-on (SSO) Integration
• Enabling the Okta Single Sign-on (SSO) Integration
• Enabling the Azure Single Sign-on (SSO) Integration

See all 6 articles

Miscellaneous 19

• Applying a Password Policy to macOS Devices Using a Script
• Running Commands as Users on a Device
• Prompting End Users with Custom MacManage Notifications

See all 19 articles

Scripting 0