Technical Support

Getting Started 3

• Rebranding the Addigy Portal
• Installing Addigy MDM on iOS
• Setting up Addigy MDM

FAQ 9

• Addigy Security & Compliance
• Uploading Files from a Device to Slack
• Installing Addigy from the Package (.pkg) Needs to Run from Within the .dmg
• Addigy System Requirements
• Removing Addigy Asset Reports

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Addigy Updates 1

• Addigy Release Notes

Mobile Device Management (MDM) 27

• Addigy Mobile Device Management (MDM) Integration
• Remote Lock and Remote Wipe with Addigy Mobile Device Management (MDM)
• Kernel Extension (Kext) Whitelisting with Addigy MDM
• Automatic PPPC Whitelisting for Addigy when Devices Register with MDM
• Creating an Apple Push Certificate

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Community 2

• Community Device Fact Submission Guidelines
• Community Script Submission Guidelines

Release Notes 4

• ConnectWise Control - ScreenConnect agent Upgrade
• Smart Software Release Notes
• LiveDesktop Release Notes
• 2020-01-20 Release Notes

Dashboard 9

• Viewing Installed Applications
• Exporting Application Data
• Generating Addigy Reports
• Generating Business Dashboard Reports
• Generating System Dashboard Reports

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Devices 11

• Customizing the Devices Table
• Filtering and Sorting Your Portfolio of Machines
• Running Commands
• Overriding Device Facts
• Managing Static Fields in the Devices Table

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GoLive 14

• How to use GoLive
• Deploying Software to Individual Devices in GoLive
• Enabling FileVault via the GoLive Page
• Using the GoLive Terminal
• GoLive - Port Usage

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Policies 25

• Creating a Policy
• Deleting a Policy
• Remove Devices From Policies
• Creating a Monitoring Item
• Deleting Catalog Items (Alerts, Software, Profiles...)

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Monitoring 4

• Creating Custom Facts
• Best Practices and Examples for Custom Facts
• Removing Alerts
• Creating Custom Monitoring Alert for Time Machine

Downloads 2

• Installing the Addigy Agent and Addigy MDM
• Installing Addigy via Apple Remote Desktop (ARD)

Billing 1

• Manage Billing & Receipts

Support 8

• Submitting a Ticket to Addigy Support
• Viewing User Activity Within Addigy
• Generating Addigy API Key and Secret
• Managing User Privileges Within Addigy
• Restricting a User to a Policy

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Global Settings 2

• Enabling & Disabling Software Metering
• How To Enable and Disable Addigy Support Access

Web API 1

• Create Profile

Remote Control 2

• Enabling the Addigy Remote Control Integration
• ConnectWise Control and Addigy Remote Control in macOS Catalina

Maintenance 0

Miscellaneous 47

• Filevault Error Codes
• Applying a Password Policy to macOS Devices Using a Script
• Install Addigy with Connectwise Automate (Labtech)
• Adding Proxy Settings To Devices
• FileVaulting Multiple Machines Using Institutional Key (No Domain/Network users)

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Integrations 27

• Adding the Watchman Monitoring Integration in Addigy
• Configuring Apple's Automated Device Enrollment Integration with Addigy
• Enabling Two-Factor Authentication with DuoMobile 2FA
• Configuring an IT Glue Integration
• Enabling the Freshdesk Integration

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