Technical Support

Getting Started 4

• Installing the Addigy Agent and Addigy MDM
• Creating Policies
• Rebranding the Addigy Portal

See all 4 articles

Managing Devices 27

• Devices Page
• Customizing the Devices Table
• How to use GoLive

See all 27 articles

Policies 32

• Creating Custom Facts
• Deleting a Policy
• Best Practices and Examples for Custom Facts

See all 32 articles

Dashboard 11

• Viewing Installed Applications
• Exporting Application Data
• Generating Addigy Reports

See all 11 articles

Mobile Device Management (MDM) 41

• Addigy Mobile Device Management (MDM) Integration
• Remote Lock and Remote Wipe with Addigy Mobile Device Management (MDM)
• Kernel Extension (Kext) Whitelisting with Addigy MDM

See all 41 articles

Smart Software 4

• Smart Software
• Creating Smart Software
• Creating Smart Software With Cloud Hosted Files

See all 4 articles

FileVault 0

Release Notes 18

• Release Notice - January 11, 2021
• Policy Deployment Status Roadmap
• Bootstrap Token Changes for Big Sur and Catalina

See all 18 articles

Support 24

• Submitting a Ticket to Addigy Support
• Create Profile
• Community Device Fact Submission Guidelines

See all 24 articles

Addigy Updates 7

• Upcoming changes to the Addigy Catalog
• Custom Profiles are no longer supported.
• Addigy Release Notes

See all 7 articles

FAQ 37

• Addigy Security & Compliance
• Uploading Files from a Device to Slack
• Installing Addigy from the Package (.pkg) Needs to Run from Within the .dmg

See all 37 articles

Apple Business/School Manager 9

• Configuring Apple's Automated Device Enrollment Integration with Addigy
• Connecting an Apps & Books Account to Addigy (VPP)
• Resetting the Automated Device Enrollment Status of a Device

See all 9 articles

Addigy Identity 7

• How to Enable Addigy Identity
• Addigy Identity: Overview
• Addigy Identity: Settings

See all 7 articles

Remote Control 12

• Addigy LiveDesktop Overview
• Enabling Remote Management for LiveDesktop
• ConnectWise Control in macOS Catalina

See all 12 articles

Ticketing Integrations 4

• Enabling the Freshdesk Integration
• Zendesk Configuration Guide
• ConnectWise Integration

See all 4 articles

Additional Integrations 3

• Adding the Watchman Monitoring Integration in Addigy
• Configuring an IT Glue Integration
• NoMAD Integration

Multi-Factor and Single Sign-On Authentication 7

• Enabling the Google Single Sign-on (SSO) Integration
• Enabling the Okta Single Sign-on (SSO) Integration
• Enabling the Azure Single Sign-on (SSO) Integration

See all 7 articles

Miscellaneous 21

• Applying a Password Policy to macOS Devices Using a Script
• Running Commands as Users on a Device
• Prompting End Users with Custom MacManage Notifications

See all 21 articles

Scripting 0