Self Service or MacManage is an application which runs on your devices and provides an essential link between you and your end-users. With the correct settings, a Self Service item can add immense value to your Policies in Addigy.
Self Service allows your end-users to install their own applications, request support, and get notifications for maintenance.
Additionally, the Self Service application is designed to be completely white-listable and customizable with your own logos and organization details.
Besides acting as an application your users can use directly, Self Service also provide the mechanism that Addigy uses to notify your users when things like Maintenance Tasks, Software, or System Upgrades will occur. All macOS machines enrolled in Addigy will have MacManage and MacManageHelper installed. To override the default Addigy Icon that may appear on macOS Notifications generated via Self Service follow the steps at the end of this KB.
To create a Self Service item:
1. In the navigation bar click Policies
2. Click Catalog
3. Click Self Service
4. Click Add Configuration +
Here's a brief overview of the different settings available in Self Service:
1. Configuration Name defines the name that will appear for this item in the Addigy Catalog.
2. Maintenance Prompt Message defines the message that is displayed when a Maintenance item requires action.
3. MS Office Updates Prompt Message is the message displayed when a Microsoft Update is pushed through Addigy. Note: This prompt is ONLY displayed if the Microsoft Application being updated needs to be closed. It is intended to give the user the chance to save their changes and then let the upgrade continue. A prompt will appear for each Application that needs to be upgraded.
4. Filevault Prompt Message defines the message that is displayed when enabling Filevault through Addigy.
5. Screenview Prompt Message is the message that is displayed when an Addigy user requests to use ScreenConnect on a device.
6. User Sentiment Prompt Message defines the message that is displayed when a User Sentiment is sent to a device.
7. Dock Icon defines the icon to be used in the dock when Show Icon on Dock is toggled ON. You can learn how to create your own Dock Icon in our article Create .icns for Self Service Dock Icon.
8. Menu Bar Icon defines the icon to be used in the menu bar when Show Icon on Menu Bar is toggled ON.
9. Self Service Application Logo is the image that will be displayed in the Home section of the Self Service Application (recommended Self-Service logo should be no wider than 600px and no taller than 300px for maximum quality).
10. Show Icon on Dock determines if the Self Service application is displayed in the dock as the Dock Icon.
11. Show Icon on Menu Bar determines if the Self Service application is displayed in the menu bar as the Menu Bar Icon.
12. Show in Applications Folder determines if the application is available to the end-user in the /Applications folder.
13. Show Support Section determines if the support and ticketing section of Self Service is visible within the application.
14. Override Home Screen Details allows you to customize the Self-Service home window with personal details
How to override the default Addigy Icon on macOS Notifications when not using Self Service.
Note: Self Service, previous to the recently released native swift version would default to use your organization's image setup in Account --> Settings for user notification dialogs. The new native swift version of Self Service relies on Apple native notifications which require the following steps to use your own icon.
- Follow steps 1 - 4 under "Create a Self Service Item" above
- Name your configuration. This will be used to add the configuration to Policies
- Click the + Under Menu Bar Icon and add the icon you wish to appear when Addigy Notifications appear on your user's devices.
- Click the "+" under "Self Service Application Logo" and add the icon you wish to appear when Addigy Notifications appear on your user's devices.
- Ensure all toggles are off
- Click "Create"
- Add the new Self Service Configuration to your Policy and Deploy
If you have an Addigy account and have additional questions, you can create a ticket by emailing firstname.lastname@example.org.
Alternatively, you can submit a support request within Addigy.