Automated Device Enrollment (formerly DEP) allows for the Addigy agent to be installed on the device during the initial setup process. Sometimes, it's necessary to force a device to repeat this Automated Device Enrollment process.
Renewing an Enrolled Device
Renewing the Automated Device Enrollment status of the device will allow your device to reacquire and settings and software that would normally happen during the initial Apple Setup Assistant.
For up-to-date Macs running macOS 10.13.4 High Sierra and newer, run this command to renew Automated Device Enrollment on the device.
sudo profiles renew -type enrollment
For devices running macOS 10.13.3 High Sierra or older, the above command had not yet been implemented. Try this command to renew Automated Device Enrollment.
sudo /usr/libexec/mdmclient dep nag
Resetting the Automated Device Enrollment Enrollment on a Device
Rarely, you may need to completely clear out the enrollment settings of a device. Use these commands to clear the Automated Device Enrollment status from your device.
# The 'sudo' requires and admin password if run from the device's Terminal.app, but is # not needed if run from within Addigy. sudo rm /var/db/.AppleSetupDone sudo rm /Library/Keychains/apsd.keychain sudo rm -rf /var/db/ConfigurationProfiles/
Note: in macOS 10.13 High Sierra and newer, the /var/db/ConfigurationProfiles directory will be protected. System Integrity Protection (SIP) must be disabled to run the above commands successfully. We strongly recommend against disabling SIP as it can be considered a major security vulnerability. The only Apple-recommended method for resetting Automated Device Enrollment is by wiping the device and completing a fresh install of macOS.
To get some additional guidance running commands like these, see our article Creating and Running Scripts.
To get some additional guidance setting up the Automated Device Enrollment Integration, see our article Configuring Apple's Automated Device Enrollment Integration with Addigy.
If you have an Addigy account and have additional questions, you can create a ticket by emailing firstname.lastname@example.org.
Alternatively, you can submit a support request within Addigy.