Addigy MDM offers the capability to push a Remote Lock or Remote Wipe command from within the Addigy Console. 


Prerequisites

MDM Profile assigned to the device. For more information on MDM Profiles, see MDM Overview article.

The device does not require assignment to a specific policy but must have an MDM Profile to receive the command.    


Lock Device

1. Navigate to the Devices page, expand the Device Actions section by clicking the ">" and click on Lock Device  under the Device Actions column


2. Set the 6-digit passcode to unlock the Device and add a message to be displayed on the locked device


Note: Ensure that you keep a note of this passcode as Addigy does not record or store this passcode.


3. Click "Lock Device". The device must be on and connected to a network for the command to be received and applied. 


Remotely Wiping a Device

Selecting the Erase Data option will prompt you to enter a 6-digit passcode that will be used to unlock the device. Once this is entered, click Erase Device.


Note: The device will immediately erase itself. No warning is given to the user. This command is performed immediately even if the device is locked. The device will be wiped including the Addigy agent. This will prevent your ability to manage it until Addigy is reinstalled.


1. Navigate to the Devices page and click either "GoLive" or the name of the device. The Erase command is found on the GoLive page. 


2. Open "Device Status" and click on "Erase Device"


3. Set the 6-digit passcode. Ensure you record this value as Addigy does not store it. 


Note: Ensure that you keep a note of this passcode as Addigy does not record or store this passcode.

4. For devices with a cellular data plan, you can to choose to preserve the plan following the Wipe.

5. Choose to allow or disallow devices in close proximity from sharing setup data like Wifi access.


Additional Information

  • Device Lock and Device Wipe will require the six-digit passcode to unlock the device.
  • The Devices must have an MDM Profile installed to perform either the lock or wipe action.
  • Device Wipe: Upon receiving this command, the device immediately erases itself. No warning is given to the user. This command is performed immediately even if the device is locked.
  • Device Lock: If a passcode has been set on the device, the device is locked with the "DeviceLock" command. The device returns a status of "Acknowledged" and a message result of "Success". If a passcode has not been set on the device, the device is locked but the message and phone number are not displayed on the screen. The device returns a status of "Acknowledged" and a message result of "NoPasscodeSet".
  • Device Lock for iOS devices will force the device to the lock screen.
  • Remote Device Wipe will erase the entire disk, this includes the Recovery Partition and any other partitions on the device.
  • When an incorrect passcode is entered on the wiped/locked macOS Device multiple times, it will cause the device to go into an infinite reboot loop. This loop can only be fixed by taking it into Apple. Because of this, we recommend you limit the incorrect attempts to 3 while testing.

If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.