Automated Device Enrollment is designed to work with devices owned by the organization and allows you to configure and manage Apple devices from the moment they are removed from the box. Addigy provides each Environment the ability to associate multiple Automated Device Enrollment instances across different Policies with unique MDM servers

Before continuing with this article you will need to have administrator access in an Apple Business/School Manager account business.apple.com, owner access in Addigy, and have Set up Policy MDM Profiles.

Uploading the Server Token

1. To enable Automated Device Enrollment within your organization, a user with the Owner role will need to enable the integration from the Account > Integrations page.


2. In a separate tab, log into your Apple Business Manager and click on Settings

3. From here click Device Management Settings

4. And then click Add MDM Server


5. From Add MDM Server, enter in the name you'd like this MDM Server to have.

6. The Public Key will be downloaded from Addigy in Step 8, for now, keep this page open.

 

7. Back in your Addigy Environment tab, navigate to the Policies page, select a Policy you'd like to have devices enrolled into, click Integrations under the policy, drop-down Automated Device Enrollment

8. From here download the Addigy MDM Public Key, and upload it into the Upload you Public Key section from Step 6.

9. After clicking Save on the Add MDM Server page, download the Server Token and upload it into the Upload New Token on the Intergration Settings.

Creating an Automated Device Enrollment Profile

You must set up an Automated Device Enrollment Profile for the integration to be considered complete and start managing devices.

Enter all the unique and corresponding information to your company that you would like to be reflected on Automated Device Enrollment Enrolled devices during enrollment and thereafter. Each task will control the enrollment behavior accordingly below and may vary uniquely for each Operating System (e.g. macOS, tvOS, iOS).

For information on the benefits of enabling Supervised Mode, please reference the following Apple Article: https://support.apple.com/guide/mdm/supervised-restrictions-mdm54960f92a/web


After you've configured the profile to your preferences, click Save. Once the Automated Device Enrollment Profile is saved, your Automated Device Enrollment devices will install Addigy via MDM during their initial enrollment.

Troubleshooting

If devices are already enrolled in Automated Device Enrollment, they would need to be re-enrolled to inherit the new profile settings in which case see the article Resetting the Automated Device Enrollment Status of a Device.

If the device has already gone through the Automated Device Enrollment enrollment process and you would like to redo enrollment, then see our article Resetting the Automated Device Enrollment Status of a Device.

As soon as your Apple Automated Device Enrollment account is linked to the policy, your Automated Device Enrollment enrolled devices will appear in the table below the setup. 

Here are the possible statuses for each device.

Automated Device Enrollment Profile Status:

1) assigned

2) empty

3) pushed

4) removed


Automated Device Enrollment Profile Assign Status:

1) success - assigned profile

2) not accessible - the serial number not accessible

3) failed - not assigned profile "unexpected reason"


You can validate devices are enrolled in this process when they are powered on for the first time and they reach the enrollment screen or the Profile is visible in System Preferences.


If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.