Prerequisites

Please ensure that you have whitelisted all Addigy URLs and corresponding functionality to ensure the Addigy agent can connect to the required endpoints. For more information on the network requirements of Addigy, see our article Complete Port Usage for Addigy.


Recommended AV and AM Exclusions

The base Addigy agent is a small, lightweight package by design (2.4 MB currently). This allows the distribution of the package to have a much smaller footprint on an environment for initial deployment. However, the Addigy agent will download and leverage several larger files, binaries, and scripts to perform its required actions. We recommend that your whitelist the following folders and files within third-party security software to ensure the Addigy agent can perform the necessary tasks.


Addigy Agent

/Library/Addigy/* (This should whitelist the entire Addigy directory and all files, applications, and binaries inside of it)
/System/Library/Fonts
/Users/*/Library/Application Support/com.addigy.macmanage/Cache
/Library/LaunchDaemons/com.addigy.agent.plist
/Library/LaunchDaemons/com.addigy.collector.plist
/Library/LaunchDaemons/com.addigy.lan-cache.plist
/Library/LaunchDaemons/com.addigy.policier.plist
/Library/LaunchDaemons/com.addigy.updater.plist
/var/AddigySSH


ConnectWise Control (previously ScreenConnect)

/opt/screenconnect-92fde59311b74250.app/*
/Library/LaunchDaemons/screenconnect-92fde59311b74250.plist
/Library/LaunchAgents/screenconnect-92fde59311b74250-launch-prelogin.plist
/Library/LaunchAgents/screenconnect-92fde59311b74250-launch-onlogin.plist
/Library/Addigy/screenconnect-92fde59311b74250.plist
/opt/screenconnect-92fde59311b74250.app
/tmp/ScreenConnect.pkg


Addigy Remote Control

/Library/Application\ Support/plx/*
/Library/LaunchDaemons/com.plx.connector.plist
com.pilixo.rc.userloginagent.plist
com.pilixo.rc.preloginagent.plist


If your organization continues to experience issues after adding this exclusions to your security software, please contact our the Addigy support team: support@addigy.com.