The Support Access feature is an important part of our platform for both our users and our team, as it allows our Support Agents to investigate and troubleshoot issues with your Addigy account. By default Support Access is enabled on your account, but can be disabled whenever you choose.

Support Access can be toggled by following these easy steps.

1. Navigate to the Settings tab (denoted by the gear icon) in the upper right corner of your Addigy portal.



2. Select the General tab and then scroll to the "Allow Support Access" toggle. You can also place limits on the session time for Support Access by using the "Minutes to Expire" field.


Support Access is not required for your account, though it will allow our Support Team to more accurately and quickly investigate your issues. Feel free to disable or enable Support Access as you see fit.