In the release of macOS Catalina, Screen Recording is new a PPPC prompt that requires any application that shares the user's desktop to have the end-user approve the access.


Only 1 user on a machine needs to approve the Screen Recording PPPC prompt. Once approved by any user of the machine, it applies to all users of the machine. The prompt only needs to be accepted 1 time. The approving user does not need to have Admin rights. 


When connecting to a device, you will see not see the desktop. You will only see:


Below are tutorials on how to guide the end-user to allow the Screen Recording prompt.


As of April 13, 2020 the new process to approve ConnectWise Control, formally ScreenConnect is as follows. (Note that once ANY Admin user on a machine approves screen recording, screen recording is approved for ALL users of that machine.) 

  1. The end-user will be prompted to Open System Preferences and navigate to Screen Recording to approve the application: 
  2. The end-user will need to click the enable option for this application:
  3. After clicking to allow ConnectWise Control access to Screen Recording, you users will be prompted with the following. There is no need to choose "Quit Now", ConnectWise will work immediately if "Later" is chosen".
  4. If the end-user doesn't enable ConnectWise Control for Screen Recording, you will not be allowed to view the end-users screen. Should this happen, you may use Addigy LiveTerminal to connect. Details are here


Previous to April 13, 2020, the process to approve Screen Recording for ScreenConnect was:

  1. The end-user will be prompted to Open System Preferences and navigate to Screen Recording to approve the application:
  2. The end-user will need to click the enable option for this application:
  3. If the end-user doesn't enable this option, you will not be allowed to view the end-users screen.








If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.