In the release of macOS Catalina, Screen Recording is new a PPPC prompt that requires any application that shares the user's desktop to have the end-user approve the access.

When connecting to a device, you will see not see the desktop:

Below is a tutorial on how to guide the end-user to allow the Screen Recording prompt.

  1. The end-user will be prompted to Open System Preferences and navigate to Screen Recording to approve the application:
  2. The end-user will need to click the enable option for this application:

If the end-user doesn't enable this option, you will not be allowed to view the end-users screen.