LiveDesktop provides an unrivaled experience for remotely controlling macOS devices. Unlike third-party tools that install a separate application to control the device, LiveDesktop uses the Remote Management framework built into macOS. Then, LiveDesktop securely tunnels traffic from that service to a unique URL which you can access from Addigy.


LiveDesktop requires no additional software installations, no additional local user creations, and no Privacy Preferences to connect to macOS devices.


LiveDesktop will be in a short BETA period. We encourage you to use it as you would use your normal solution. Should you run into problems please open a support ticket as you normally would.  


Enabling LiveDesktop

To begin using Addigy LiveDesktop, head over to the Account -> Integrations page. Select the Addigy LiveDesktop tile and enable the integration using the toggle in the top right. LiveDesktop does not install any software on devices enrolled in your Addigy account.



Connecting to a LiveDesktop Session

Once LiveDesktop has been enabled, new sessions can be started from both the Devices page and from within a GoLive session with a specific device.


On the devices page, you should see the LD icon appear for LiveDesktop in the Remote Control column.



Within a GoLive session, you should see the LD icon appear in the top-right corner next to other options for remote control.



Clicking either of these icons will send commands to the macOS device to initiate a session and display a modal window with information for connecting to the device.



When choosing a method of connecting to a LiveDesktop session, there are a few considerations to make.


Connecting from a macOS Device

If you are connecting from a macOS device, we recommend clicking the provided link to open the session in Screensharing. The Screensharing app is included in macOS, and provides an excellent interface for connecting to devices with features such as copy-paste and passing keyboard shortcuts.


Connecting from a Windows Device

When connecting from a Windows device, you will need to use a third-party VNC client to connect to the session.


While there are many great VNC clients available today, we recommend the Remote Desktop Manager app for macOS, Windows, and Linux published by Devolutions as a great way to get started. You can download the app for free here: http://remotedesktopmanager.com/home/download.


For a complete walkthrough on connecting using Remote Desktop Manager and other Windows-related help, please see our article Connecting to LiveDesktop from a Windows Device.


Authenticating to a LiveDesktop Session

When connecting to LiveDesktop from macOS Screen sharing or Remote Desktop (ARD), there are a few options for authenticating to the device. (Note that LiveDesktop Sessions will time out after 2 hours and the address will no longer be valid.) 


1. If you are connecting from Screen Sharing or Remote Desktop on a Mac and someone is already logged into the device, you make request permission to share their desktop session.

2. You may always authenticate with a local username and password for the target macOS device, even if no one is logged into the device. If you provide the same username and password as someone logged into the device, the session will be shared. Otherwise, a new desktop session will be created.

3. When authenticating from a third-party VNC client, you must also provide the Authentication code when connecting.


Enabling Remote Management

LiveDesktop automatically enables Remote Management for devices when starting a new session for the first time. For devices running macOS 10.13 and older, LiveDesktop needs no additional settings to enable Remote Management. For devices running macOS 10.14 Mojave and newer, LiveDesktop may need to be enabled manually for LiveDesktop to function. For full details on how to enable Remote Management for LiveDesktop, see our article Enabling Remote Management for LiveDesktop.



Configuring LiveDesktop Privileges

When LiveDesktop has been enabled, all Addigy users with the  owner or admin, and user role will be able to start sessions with macOS devices they can access.


To enable LiveDesktop access for custom roles, go to the Account -> Users page. Navigate down to the Roles table and Edit the desire custom role.


Add the Run LiveDesktop privilege to the role and Save the change.



Connecting to an Offline Device

While it is unlikely that you will be able to connect to a device which Addigy sees as offline, you may still attempt to start a LiveDesktop session. This is particularly useful when wanting to connect to a device immediately as it is turning on or coming online.


Before initiating the session, you may see hover-text above the LiveDesktop icon indicating the offline status of the device.



When initiating a session for an offline device, a message will be presented to remind you that the connection may not be successful. However, LiveDesktop will still queue the necessary commands to initiate the session.



If the device receives the commands, then LiveDesktop should continue to work normally as it would for a device detected as online.



If you experience any issues or concerns when using LiveDesktop, please reach out to the Addigy Support team from Support -> Issues within Addigy, by email support@addigy.com, or by call (305)330-6677.