To connect to a LiveDesktop session from a Windows device, you will need to download and use a third-party client which supports VNC.
For this example, and as a general recommendation, we will be using Remote Desktop Manager, a remote control client that supports Apple's Remote Management service beyond normal VNC specifications. You can download Remote Desktop Manager here: https://remotedesktopmanager.com/home/download. Devolutions, the company which produces Remote Desktop Manager, offers unlimited free usage of the app by creating a free account.
Of course, there are many other VNC clients that may work with LiveDesktop. Please feel free to use any client that you find works well for you.
Once you have installed Remote Desktop Manager, follow these steps to connect to LiveDesktop.
1. Enable LiveDesktop on the Integrations page. More information can be found in our article Addigy LiveDesktop Overview.
2. Click the LiveDesktop icon on the Devices page or within a GoLive session to start a new session.
3. From the LiveDesktop session modal window, copy the VNC address needed to connect to the device.
4. In Remote Desktop Manager, click the + in the top-left of the window, then select Add Session.
5. Select Apple Remote Desktop (ARD) as the session type, then select OK.
6. Paste the VNC address copied in step 3 into the Host field and select OK.
7. Select Open Session to connect to LiveDesktop.
8. Enter a valid local username and password for the target macOS device.
That's it! You're remotely connected to your macOS device via LiveDesktop.
Requesting Permission to Share the Desktop
Remote Desktop Manager also supports the ability to request access to the Desktop if a user is currently logged in. Edit the Properties of the session. Under Settings, change the Authentication type to ARD ask control and the When viewing this computer... option to Ask other login to share display.
Leave the username and password blank when using this method to connect. The user will instead be prompted to allow access.
Connecting with Other VNC Clients
If using a VNC client other than VNC Viewer, you may be presented with only a password field. This means that the VNC client only supports legacy VNC authentication. Please use the Authentication code instead of a username and password to complete authentication to the device.
Deploying a Local Admin User for Authentication
When connecting from a macOS device, the Remote Management service allows the admin to prompt the user for access. Unfortunately, we have not found any Windows VNC clients that support this functionality. It is possible to deploy an admin account for IT purposes across devices to which you will be connecting from a Windows device. For information on deploying admin user accounts to your macOS devices, check out our article Adding a Local User Through a Profile.
If you have an Addigy account and have additional questions, you can create a ticket by emailing email@example.com.
Alternatively, you can submit a support request within Addigy.