This KB will provide the necessary security API roles required by ConnectWise in order to integrate properly with Addigy. To learn more about the ConnectWise Manage Integration with Addigy please see ConnectWise Integration. 

Create API Member Role:

The first step is to create the API Member Role within ConnectWise Manage. Using the following steps:

  1. Login to ConnectWise Manage.
  2. Click on Settings
  3. Click on Security Roles. 
  4. Click on New item & Name it your preference. 

  5. Click on Save Item. 

  6. Click on your new Role created and now we have to edit the Security Modules. 

Security Modules:

Please see the details on the security modules that need to be edited in order for the integration to work properly:


After the assignment of these security roles, you will need to assign this role to a member used for the interation with Addigy and ConnectWise Manager. If you encounter any issues or require assitance please feel free to contact

If you have an Addigy account and have additional questions, you can create a ticket by emailing

Alternatively, you can submit a support request within Addigy.