Addigy Self Service, also known as MacManage, is a native Swift application designed to provide the Apple experience your user's expect. Self Service allows your end-users to install their own applications, request support, and get notifications for maintenance.
Addigy Self Service is deployed to all Macs enrolled in Addigy no matter if a Self Service configuration is created or not. The Self Service app is also used by Addigy to provide alerts to users when OS, Software, Office upgrades, and Maintenance items are run along with Chat services. If you wish to over ride the default Addigy icon displayed on Addigy notifications, you must configure a Self Service configuration for the effected policies and upload your icon.
The Self Service Notification service can also be used to prompt end users with customer notifications from your scripts.
Native macOS Application
As Self Service is now a native macOS application, it will honor dark mode settings and application standards like command-Q to quit the application.
The Install section in Self Service now includes options to filter applications by category and search for applications by name. Categories can be defined for apps when creating Custom Software in the Catalog.
Notifications and Do Not Disturb
Of course, a Self Service application wouldn't be complete without ways to notify your users to the important events and needs of their device. The new application uses a careful mix of customizable notifications and native macOS notifications which can now be found in Notification Center. Native notifications are handled by macOS and will respond to normal settings like Do Not Disturb.
To enforce Notification Center settings for MacManage.app, there is an Apple Profile attached to this article that can be uploaded to Addigy as a Custom MDM Configuration (see Configuring and Deploying Any MDM Profile).
Once applied, Notification Center settings will be enforced the app in System Preferences -> Notifications -> MacManage.app.
To customize the look and feel of the new Self Service app, check out our existing documentation:
If you have an Addigy account and have additional questions, you can create a ticket by emailing email@example.com.
Alternatively, you can submit a support request within Addigy.