With the release of macOS Big Sur (11.0) come changes to the Screen Recording PPPC setting originally implemented in macOS Catalina.
Note: The Screen Recording PPPC setting cannot be automatically whitelisted.
Catalina to Big Sur Changes
Before, on Catalina, standard-level users were able to approve Screen Recording for an entire device. However, On Big Sur, Screen Recording is now granted on a user-to-user basis and can only be approved by admin-level users (by default).
If you would like to allow standard-level users to whitelist ConnectWise Control applications for Screen Recording, please reference this KB article for more information.
If you have an Addigy account and have additional questions, you can create a ticket by emailing firstname.lastname@example.org.
Alternatively, you can submit a support request within Addigy.