Addigy is proud to provide the best support to it's users. At times this requires us to provide logs to Apple for additional troubleshooting. Below are instructions for pulling such logs.


Including the date and time of any error reproduced is necessary for submission


Getting a sysdiagnose log


Method #1 


Requires physical access to the device, and an Apple keyboard if not built into the device


You can pull a sysdiagnose log by pressing, simultaneously, SHIFT + CNTRL + OPT + CMD + "." 




Method #2


Can be done through a ConnectWise Control or a LiveDesktop session. Requires terminal, and sudo rights (CLI)


You can pull a sysdiagnose log by opening a terminal, either locally or via a remote session, and entering the following command:


sudo sysdiagnose


You will need to read the terms and agree in order to proceed with the generation of the log file. A progress bar will then appear, similar to below:




Once it completes, your Finder will open to the /private/var/tmp directory. Here you can find past and present sysdiagnose logs:













If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.