The Addigy Splashtop integration allows you to launch a Splashtop remote control session directly from the Addigy console. From here you'll be able to remotely control the device and remediate any issues that may have required you to be physically present on the device.



Let go over the basics of the Splashtop Integration

  1. How to Enable Splashtop for your Organization
  2. How to Enable/Disable Splashtop for specific policies
  3. How to initiate a Splashtop Session
  4. Splashtop Requirements
  5. Known Issues



How to enable Splashtop for your Organization



To enable Splashtop for your organization, you must first make sure that you have the Addigy Preview for Splashtop toggled on. You can find this under the Account -> Settings, and at the bottom of the page, you should see the toggle for Splashtop.




Once that step is complete, then you can navigate to the Account -> Integrations and select the Splashtop tile. 


After selecting the Splashtop Tile, flip the toggle to enable the Splashtop integration for your organization. After this is enabled. You will need to enable Splashtop at the policy level to begin deploying Splashtop to your devices.





How to enable/disable Splashtop at the policy level


You can enable or disable the Splashtop integration at the individual policies giving you more granular control over where it get deployed.


You can do this by navigating over to the policies page, selecting the policy you would like to configure, and then selecting Integrations from the dropdown.


On the right-hand side, select the Splashtop item, and from here you will be able to enable/disable 


Policy changes can take up to 30mins to happen automatically and can be manually forced to happen immediately. 


Policy Inheritence

The way inheritance works for Splashtop is that the parent pushes its state down the tree but the child can override the state of the parent when disabling. Thus enabling the integration at the parent level, does not automatically push it to the children's policies as the children have Splashtop disabled by default.

This means that if you want to enable Splashtop for a child policy, you must also enable it for the parent.


How to initiate a Splashtop session


Once Splashtop has been enabled for your organizations and policies with managed devices, you are able to initiate a session in one of two ways.

  1. Directly from the devices page
  2. On A Devices GoLive Page


To initiate the session from the devices page, uncollapse the actions from the device you would like to connect to, and then select Splashtop.


To initiate a session from the GoLive page, simply GoLive into a device and then select Splashtop from the top right.


Privacy Preference Policy Control


Splashtop requires a PPPC profile to prevent excessive prompts to the user. This happens automatically if you are using Addigy MDM.



Splashtop Requirements


  • Splashtop Viewer must be installed on the admin machine.


https://support-splashtoponprem.splashtop.com/hc/en-us/articles/360035393074-System-Requirements


Known Issues



If you have an Addigy account and have additional questions, you can create a ticket by emailing support@addigy.com.

Alternatively, you can submit a support request within Addigy.