Support

Instructions related to the Support section of Addigy.

Submitting a Ticket to Addigy Support
Addigy is integrated with Freshdesk to report issues and bugs to our support team at Addigy. To do this, select Issues from the Support dropdown menu in the...
Mon, 18 Feb, 2019 at 5:22 PM
Viewing User Activity Within Addigy
Addigy provides complete transparency of how users are making changes to your organization within Addigy. Here are a couple quick steps for viewing the acti...
Fri, 28 Jun, 2019 at 9:26 AM
Generating Addigy API Key and Secret
Addigy provides all of its partners with a robust REST API for integrating one's own systems and solutions. To add an API integration, you will need to...
Tue, 16 Jul, 2019 at 1:39 PM
Managing User Privileges Within Addigy
One of the most powerful tools within the Addigy platform is the ability to customize the privileges of the users that are within your organization. Addigy ...
Thu, 30 May, 2019 at 11:44 AM
Restricting a User to a Policy
Addigy provides its partners with the ability to add accounts that are restricted to specific policies and their child policies. This feature can be very us...
Mon, 1 Jul, 2019 at 12:59 PM
Adding a User within Addigy
Adding new users to your organization within Addigy is a simple and straightforward process. Here's a quick guide on getting your team up and running: ...
Thu, 4 Jul, 2019 at 10:13 AM
Addigy Support SLA's
An SLA (Service-Level Agreement) is a predefined commitment between a service provider and a client. In regards to tickets, it defines by when the client sh...
Tue, 2 Jul, 2019 at 10:31 AM
Adding Devices in Apple Business Manager
Steps to the above can be found here: Create a Server for Apple Configurator 2  ...
Mon, 21 Oct, 2019 at 1:52 PM