Support

Instructions related to the Support section of Addigy.

Submitting a Ticket to Addigy Support
Addigy is integrated with Freshdesk to report issues and bugs to our support team at Addigy.  Note: Please add as much information as possible such as D...
Mon, 31 Aug, 2020 at 6:48 PM
Create Profile
Parameter Type Description name String The name of the profile. payloads List of Payloads Refer to Available Payloads section Available Payloads: ...
Thu, 4 Oct, 2018 at 4:26 PM
Community Device Fact Submission Guidelines
The Community section allows Addigy partners to contribute to one another. When submitting a Custom Fact to the Community, the fact will be reviewed by t...
Tue, 10 Nov, 2020 at 4:14 PM
Community Script Submission Guidelines
The Community section allows Addigy partners to contribute to one another. When submitting a Custom Script to the Community, the script will be reviewed ...
Tue, 3 Sep, 2019 at 12:46 PM
Adding Community Scripts into your Environment
The Community tab provides tons of Addigy-approved scripts that can be added to your environment. To browse the available scripts: 1. Click Community ...
Tue, 15 Sep, 2020 at 7:23 PM
Viewing User Activity Within Addigy
Addigy provides complete transparency of how users are making changes to your organization within Addigy. Here are a couple quick steps for viewing the acti...
Fri, 28 Jun, 2019 at 9:26 AM
Generating Addigy API Key and Secret
Addigy provides all of its partners with a robust REST API for integrating one's own systems and solutions. To add an API integration, you will need to...
Tue, 16 Jul, 2019 at 1:39 PM
Manage Billing & Receipts
Select "Billing" on the navigation bar. This section is for all matters to do with your billing information and viewing receipts. Under "Cred...
Tue, 13 Jun, 2017 at 1:51 PM
Managing User Privileges Within Addigy
One of the most powerful tools within the Addigy platform is the ability to customize the privileges of the users that are within your organization. Addigy ...
Thu, 30 May, 2019 at 11:44 AM
Restricting a User to a Policy
Addigy provides its partners with the ability to add accounts that are restricted to specific policies and their child policies. This feature can be very us...
Mon, 1 Jul, 2019 at 12:59 PM