Support

Instructions related to the Support section of Addigy.

Adding a User within Addigy
Adding new users to your organization within Addigy is a simple and straightforward process. Here's a quick guide on getting your team up and running: ...
Thu, 4 Jul, 2019 at 10:13 AM
Addigy Support Expected Response Times
Addigy Support will use commercially reasonable efforts based on available staffing to meet the “Expected Response Time” guidelines within Addigy's Sup...
Sat, 8 Aug, 2020 at 8:58 PM
Enrolling iOS Devices into Supervised Mode using Apple Configurator 2 (Without Apple Business Manager)
1. Download Apple Configurator2: https://apps.apple.com/app/apple-configurator-2/id1037126344?mt=12 2. Once downloaded, click on the green Add button as...
Wed, 13 Nov, 2019 at 2:33 PM
Deploying Adobe CC Applications using Addigy.
The purpose of this KB article is to assist in deploying Adobe Creative Cloud applications. This will guide you step by step starting from the Creative Clou...
Thu, 4 Jun, 2020 at 3:50 PM
Deploying Bitdefender using Addigy
This KB will guide you on installing Bitdefender as well as showing you which Kext whitelisting and Privacy Preferences Policy Control (PPPC) profiles white...
Thu, 21 Jan, 2021 at 7:41 PM
ConnectWise API Roles Permissions Required for Integration with Addigy
This KB will provide the necessary security API roles required by ConnectWise in order to integrate properly with Addigy. To learn more about the ConnectWis...
Wed, 20 Jan, 2021 at 10:29 AM
Pushing Google Chrome Extensions
This KB will assist you in pushing Google Chrome Extensions to Chrome Browers.  In order to accomplish this, copy the following .plist into a TextEdit file...
Tue, 23 Jun, 2020 at 10:30 PM
Installing a Printer via Smart Software
The process of deploying a printer as part of Mac management can be tricky, that is why Addigy has developed several means of achieving this in a simple ...
Tue, 24 Nov, 2020 at 11:18 AM
Enabling & Disabling Software Metering
Software Metering is a service provided by Addigy that can track application usage (System Application Metering) and/or web traffic (Web Applications Meteri...
Thu, 8 Oct, 2020 at 12:25 PM
How To Enable and Disable Addigy Support Access
The Support Access feature is an important part of our platform for both our users and our team, as it allows our Support Agents to investigate and troubles...
Thu, 4 Jul, 2019 at 6:08 PM