If you notice that the image quality when screen-sharing via Splashtop on Windows, try the following to see if it improves the behavior.
Changing the Video Rendering Options
- Open the Splashtop For RMM app and go to "Options"
- Click on the "Advanced" tab
- Change whichever option currently selected for "Video Rendering Options" to the "SDL with YUV" option
- Click "Ok" and establish a new Splashtop session
Changing the Framerate
While in a Splashtop session, click the eye icon in the top menu and select "High Framerate"
Check for Updates/Reinstall the Splashtop for RMM app
In the Splashtop for RMM app, you can check for updates to ensure you are on the latest version. If you are on the latest yet the issue persists, try removing the app and reinstalling it.