Prebuilt Apps are the easiest and most efficient way to manage macOS application lifecycles through Addigy, with an easy-to-search catalog of the most popular applications and a set-it-and-forget-it style of deployment. You can deploy exact versions of an application or configure auto-updates. Prebuilt Apps include all the MDM payloads required by each software title for a silent, remote installation and give granular management of deployment schedules — all at the click of a button.
Software titles that are created and maintained by Addigy are packaged via an automated process that runs at various times each day. Additionally, those packages are verified prior to being made available in the Prebuilt Apps Catalog.
Expectations
- Package, verify and update a software title within seven (7) days of the update being publicly available.
- For browsers and any other software that pushes out a zero-day fix, Addigy reserves the right to pull all previous versions of that title and only support the latest version.
- Some software manufacturers release their latest updates in "phases" (for example, Adobe CC). Addigy cannot attain these phased releases and must wait for the general public installer before making it available in the Prebuilt Apps Catalog.
Tips and Tricks
Helper Tools
We provide the MDM payloads for Prebuilt Apps - these include PPPC and System Extension payloads where relevant. We do not, however, push any MDM payloads to handle helper tools. We highly recommend looking into each application and determining whether you would like to suppress the helper tools via a separate MDM payload, or allow end users to interact with helper tools to keep their software up to date.
The following knowledge base article explains how to suppress the helper tool popup for Slack.
Requesting Apps
To request applications to be added to Prebuilt Apps, reach out to your account team. This is best accomplished by going to Help Center > Product Feedback. It will then go to our team for review. We can only support apps that do not require license keys in installation scripts and that have publicly available installer files. Putting in feedback does not guarantee we will add the application to our catalog. Please provide a link to the download file for an application in your feedback to speed up your request.
Deployment Schedules
Prebuilt Apps can have deployment windows configured and may be useful if there is a scheduled time or day of the week updates may need to go out. However, if there is a deployment window enabled - Prebuilt App deployments will not run outside of that window. This includes initial installation if machines are onboarded outside the deployment window. End users will also not be prompted to perform an update outside of the deployment window.
Uninstalling Applications
Prebuilt Apps will not uninstall applications when an app is removed from a policy. The most efficient way to remotely remove an application from a macOS device is with a script - please reference the application's uninstall instructions to remove an app. Prebuilt Apps will also never downgrade an application if a newer app than what is assigned on the policy is installed on the device.
Known Issues
- Missing PPPC Payloads: We intend to provide the PPPC payloads for every application, but we are still hard at work providing them. As new application updates are released, the corresponding PPPC payloads will be added.