Support Access lets Addigy's Support Engineers log in to investigate and troubleshoot issues directly on your account, so they can resolve problems faster and more accurately. It's disabled by default, and you stay in full control of when it's turned on. You can enable it only when you need help, limit how long access stays open, and disable it at any time.
How to Enable or Disable Support Access
- Navigate to Account > Settings in the navigation panel of the Addigy portal.
- Toggle Allow Addigy Support Access on or off.
- Click Save at the bottom of the page.
Note: Use the Support expires in (minutes) field to automatically limit how long Support Access stays enabled, so you don't need to remember to disable it manually.