The Addigy Agent is one of the platform's most important features — it gives you access to device information and functionality that MDM commands alone can't provide. This article covers what the Agent is and what it can and can't do.
Overview
The Addigy Agent is a lightweight agent that runs only on macOS devices. It installs utilities on each managed device to enable full functionality of the Addigy platform. The Agent is independent of Addigy's MDM service, but works best alongside Addigy MDM.
What the Agent Handles
- Getting data from devices in the form of Device Facts.
- Reporting the online/offline status of macOS devices.
- Deploying PreBuilt Apps and Smart Software items.
- Deployment of Maintenance items.
- Deployment of Custom Facts.
- Deployment of Addigy Identity.
- SSH capabilities via LiveTerminal.
- ARD capabilities via LiveDesktop.
- Deployment of Splashtop.
- Running commands and scripts deployed via the Addigy console.
- Reporting of Monitoring items and alerts.
What the Agent Doesn't Handle
The Agent and MDM work in tandem, but the Agent doesn't send commands or functions that are MDM's responsibility, including:
- Deployment of Apps and Books assets.
- Automated Device Enrollment (ADE/DEP).
- Deployment of MDM Configurations/legacy profiles.
- MDM Commands.
Frequently Asked Questions
Does the Agent work without Addigy MDM?
Yes. The Agent is independent of Addigy's MDM service, though it works best when used alongside it.
Does the Agent run on iOS, iPadOS, or tvOS devices?
No. The Addigy Agent runs only on macOS devices.
Where can I learn more about specific Agent capabilities?
See our full documentation at docs.addigy.com.