If you experience a black screen displayed from a target macOS device when connecting from LiveDesktop, this means that Remote Management has not been enabled correctly. Remote Management may be Enabled, but it will only show a black screen if enabled incorrectly.
To fix the black screen issue, disable Remote Management and then re-enable it.
Disabling Remote Management
There are a couple of ways to disable Remote Management:
- Manually disable Remote Management from System Preferences >> Sharing.
- Run the following command from Addigy or another Terminal session.
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -deactivate -configure -access -off
Enabling Remote Management
LiveDesktop attempts to enable this service automatically, but Remote Management can also be enabled in the following ways:
- Navigate to the device's GoLive page and then to Networking and select Enable Remote Desktop.
- Alternatively, you can run the following command in an attempt to re-enable if using the button does not resolve the issue:
sudo /System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Resources/kickstart -activate -configure -access -on