This error typically occurs when a new MDM enrollment is attempted, but fragments of a prior enrollment are already on the Mac. If you are seeing this error, follow the steps below:
- Navigate to System Settings > General > Device Management and verify whether there are any pre-existing enrollments. If there are any, make sure to remove them.
- Open Keychain Access and click on System. Search for any certs with Addigy or MDM in them (i.e, mdm.addigy.com). If there are any Addigy or MDM certs at all, remove those from the keychain.
- Once any certs have been removed, reboot the Mac.
- Open System Settings > General > Device Management once more and see if any profiles have been restored. If so, remove them as they are likely the fragmented profiles.
- Open the enrollment .mobileconfig file and verify if the error persists.
If issues persist, please reach out to our support team for further assistance.