Overview
Monitoring within Addigy allows for watching, reporting, and automatically acting on changes to your device's state. An Alert is a monitoring item that triggers when a certain condition is met (based on the output of a device fact). This allows for powerful monitoring and remediation workflows.
When an alert triggers, it will first run its remediation script, if available. If remediation takes the device out of the alert criteria, it will automatically close and re-arm the alert without firing any notification. If the remediation fails or is not configured, it will trigger an alert, send a notification, and need to be manually re-armed before it can run again.
Remediation logic example:
A Monitoring item is set up and deployed to ensure the default macOS firewall is enabled on devices, and if not, the remediation script will enable it using a command.
The Monitoring item finds that a device has firewall disabled, and since there is a remediation script present, it will enable firewall. Once enabled, it will then verify the device has firewall enabled by checking the status of the device fact used in the Monitoring item. Once verified, it will close and re-arm the alert without any notification. If the device does not have firewall enabled after the remediation is executed, the alert will be officially created and the remediation will be deemed a failure.
For an overview of the Monitoring Dashboard, visit our article: Addigy Monitoring Dashboard
Creating a Monitoring Item
Create a new item from the Monitoring tab in your Catalog.
What each field means:
- Name - The name for the alert that will appear in your Catalog and View Details sections of Addigy.
- Alert Trigger - This is the fact that will be checked on the device for this alert.
- Category - A category that can be used to filter your alerts on the Monitoring page.
- Create Support Ticket - Instead of sending emails, send a ticket to the ticketing integration configured in Support > Integrations. This option will only appear if a ticketing integration has been configured.
- Send Email - A list of emails that will receive an email notification when the alert triggers.
- Automated Remediation - This feature allows you to automatically remediate alerts by running scripts that would resolve the issue. You can use pre-existing scripts or create a brand-new one.
- Time/Money Savings - This is useful for determining how much expense is saved as a result of using this monitoring item.
Support Tickets Created Automatically
You can set up your Monitoring Items to create a Support Ticket in your help desk system. To enable this capability you first need to enable one of the Support Desk Integrations. Once enabled, a new checkbox setting will appear in the monitoring item labeled "Create Support Ticket".
Assign the item to any policy for deployment
Click Save to finish creating your new Monitoring item. You can then assign it to any policy for the next deployment. All Macs assigned to the policy will start monitoring for your alert.