LiveDesktop gives you remote control of your macOS devices by leveraging the Remote Management service natively installed on the device. Because LiveDesktop depends on this service, it can't connect to a device while Remote Management is disabled — so knowing how to enable it, whether automatically or manually, keeps you from getting stuck when a connection fails.
Overview
LiveDesktop attempts to enable Remote Management automatically, but a few scenarios call for enabling it separately — either remotely via MDM or locally on the device.
Note: Remove and disable any scripts that enable or disable Remote Management on your devices, since they can conflict with LiveDesktop's own management of this setting.
How to Enable Remote Management via MDM
This is the best option when managing a device remotely. It sends an MDM command to enable Remote Management.
- Go to Devices > GoLive > Device Commands for the target device and select Enable Remote Desktop.
How to Enable Remote Management Locally
You can also enable Remote Management directly on the device from System Settings > Sharing. This requires the device's user to have admin rights.