Connecting Freshdesk to Addigy lets support alerts and end-user requests flow straight into your Freshdesk tickets — from Custom Monitoring alerts to Self Service support requests — without manually relaying them yourself.
How to Enable the Freshdesk Integration
- Navigate to Account > Integrations > 3rd Party Integrations.
- Click the Freshdesk tile under 3rd Party Integrations.
- Enter your Freshdesk API key and user account URL in the fields provided.
How to Find Your Freshdesk API Key
Get the API key from the Owner account of your Freshdesk organization — the account that originally created it.
- Click your user icon in the top right corner.
- Click Profile settings from the dropdown menu.
- Your API key appears just below.
How Freshdesk Alerts Are Triggered
Once set up, Freshdesk alerts are generated two ways:
- When an alert is sent from Custom Monitoring. See Create Monitoring Item for how to set these up.
- When a user submits a ticket through Self Service.
Self Service tickets are submitted when the end user clicks the Self Service icon in the dock or menu bar, then selects Request Support.