Self Service is an application that runs on your devices and provides an essential link between you and your end-users. Our Overview of Self Service for Mac article highlights all of the features available within Self Service that can be configured.
Creating a new Self Service Configuration
Self Service Configurations may be applied to one or more Policies (Self Service configurations are inherited by child Policies).
- In the navigation bar click Catalog > End User Apps
- Navigate to Self Service for Mac and click New.
- Name your Self Service Configuration. This is the name you will see when looking at a policy's Self Service configuration. While not required you may include a description to notate the purpose of the configuration (this is not shown to end users).
- Configure the App Appearance. Clicking the empty box will enable the following settings:
- Show Icon in Dock
- Show In Applications folder
- Show Icon in Menu Bar
- Hide chat (chat support is enabled by default)
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You can change the default icon of the Self Service app by uploading a valid .icns file. This icon will appear in the Dock, at the top of Self Service, and in Addigy Alerts for Software Updates, Maintenance Items, PreBuilt App prompts, and other cases.
- Note: We recommend uploading a custom icon to something your users are familiar with. Not doing so will show end users the default Addigy icon. The default icon for Self Service is shown below:
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You may customize the Menu Bar icon with a 25px x 25px .png with a transparent background. The Menu Bar will display the Addigy icon unless you upload a custom Menu Bar icon. The default Menu Bar icon is shown below:
- Enable Support Tickets in Self Service. This determines if the support and ticketing section of Self Service is visible to end users within Self Service.
- Customize the Info Panel for Self Service.
- Add a Custom Logo. This logo will display when users click "Info" in Self Service (dimensions are 400px x 300px and the image should be transparent).
Note: No icon will be shown unless one is uploaded. - Choose if you wish to override the Info Panel details. If skipped, the end user will be shown the company name, address, email, and phone number that is configured in your Addigy account settings.
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Enable Integrations.
- If configuring Conditional Access this setting needs to be enabled. Read our article to learn more about configuring Conditional Access.
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Configure macOS prompts (optional). If you choose not to edit these prompts, the default message will be shown to the end user.
- Once you are finished configuring all of the above, click save.
To add your Self Service configuration to a policy navigate to the Policy > Self Service > Configurations > Assign.
Click the Assign button next to the Self Service for Mac configuration you created then click Confirm. Upon the next policy deployment the Self Service configuration will be deployed to the devices in the policy.
Existing Self Service Configurations
Existing Self Service configurations can be located by going to Catalog > End User Apps > Self Service for Mac. From here you can edit, clone, assign to policies, restrict to policies, and delete Self Service for Mac configurations.