The Warranty Days Left device fact allows you to track warranty coverage remaining on macOS devices directly within Addigy. Because this fact relies on the Addigy agent, it is only supported on macOS devices.
How It Works
Addigy reads warranty information from a plist file that Apple generates on the device. This plist is located at:
/Users/somename/Library/Application Support/com.apple.NewDeviceOutreach/
The plist file has a unique identifier, but Addigy will automatically detect any warranty plist in the com.apple.NewDeviceOutreach folder.
Note: This plist is not generated automatically by Apple. It requires a one-time manual action on the device, described below.
How to Generate the Plist
To generate the warranty plist, a user must be signed into any Apple ID on the device and view the AppleCare & Warranty page in System Settings. The Apple ID does not need to be a specific type.
- On the device, open System Settings.
- Navigate to General AppleCare & Warranty.
- Click on the current device listed under This Device.
Once the device is selected and the window opens, the plist will be generated in the background automatically.
Note: If the Apple ID that was used to generate the plist later signs out, the plist will remain on the device and the device fact will continue to report correctly.
When the Data Appears in Addigy
Once the plist has been generated, Addigy will populate the Warranty Days Left device fact automatically the next time the auditor runs. The auditor runs every 5 minutes by default.
To force an immediate update:
- Open GoLive for the device.
- Click Refresh Data.
- Select Update next to Device Information.
Troubleshooting: Device Fact Shows "n/a"
If the Warranty Days Left device fact is reporting n/a on a macOS device, the plist most likely has not been generated yet. To verify, run the following command in Terminal on the affected device, replacing somename with the relevant local username:
ls /Users/somename/Library/Application\ Support/com.apple.NewDeviceOutreach
If the com.apple.NewDeviceOutreach folder does not exist, or exists but contains no warranty plist, the plist needs to be generated by following the steps above.
Known Limitations
- There is no known way to automatically generate the warranty plist — the manual step in System Settings is currently required.
- This device fact is only supported on macOS. iOS and iPadOS devices are not supported.
Addigy is actively working toward more accurate warranty information that can be accessed programmatically. If this is important to your organization, consider submitting feedback to Apple requesting that MDM vendors be granted programmatic access to device warranty information. When submitting, please reference Addigy's existing Apple Feedback: FB7682701.