The following applies only to customers who are enrolling devices via Apple's Automated Device Enrollment program and/or deploying Apps via Apple Business or School Manager.
If you are not using Apple Business or School Manager, this does not impact you.
Overview of Terms and Conditions Changes and What This Means
Occasionally, Apple updates the program terms and conditions for Apple Business (AB), formerly Apple Business Manager/AB, and Apple School Manager (ASM). When this occurs, it is required that your organization accept the new terms and conditions. When the new terms and conditions are released, you will no longer be able to enroll devices via Automated Device Enrollment (ADE) or deploy new apps via Apple Apps until an administrator signs in to Apple Business Manager or Apple School Manager and accepts the new terms.
The terms & conditions will appear in AB/ASM as a pop-up when you first log in. If you skip it for any reason, you must log out and then back in to AB/ASM. Keep in mind that this pop-up will only appear for users who are designated as Admin in their AB/ASM account.
Keep in mind that once the terms & conditions are accepted, it will take a while for any errors to be resolved. This is because we are making a request to the Apple Business Manager API to confirm the terms & conditions are signed, and once we get a response from the AB/ASM account affirming the terms & conditions are signed, the relevant error will be resolved.
How to Accept the Terms and Conditions
For exact steps on accepting these terms & conditions, we suggest referencing Apple's article on this here.
Generally speaking, when an admin logs in to AB/ASM, they will be met with a pop-up asking them to accept these. If you are an admin and you do not see this, in AB/ASM, head on over to Preferences > Organization Settings > "View History" to confirm if they have already been accepted. If you do not see that anyone has accepted the newest terms & conditions, log out and back in to confirm if the pop-up appears.
Finding Affected Policies in Addigy
If you have not accepted the updated terms and conditions, you will see the following notification in the Addigy Notification Center (located in the upper right in Addigy). This notification informs you which policies are affected by the terms and conditions error, and it will link to the policy when clicked.
The Resync Tokens button will allow the Admin to resync directly from the notification, saving time and clicks. Additionally, Addigy will attempt to resync all tokens displaying this error daily.
Clicking the link to the policy in the Notification Center notification will take you to the policy that the notification is regarding. The example error below indicates that you need to log in to AB/ASM and accept the new terms and conditions. Once the terms and conditions have been agreed to in the Apple Business or Apple School Manager, clicking "Retry" should resolve the error. The retry button can be clicked from here or in the notification center.
Note: you may have to click "Retry" multiple times for it to go away.
Addigy will also send the following email when a Policy with a broken connection to Apple Business / School Manager to all of the Addigy Users
Other Noted Errors
You may encounter further errors such as the following when trying to restore connectivity:
If accepting the new terms and conditions in Apple Business/School Manager and then selecting "Retry" in your Automated Device Enrollment settings does not correct this problem, please try renewing or uploading a new token.
Events
Disabled DEP tokens will be logged in the policy History for reference. This can be used to determine which token was uploaded to the policy in case you lose track. If you would like, you can configure a Webhook to receive a notification when this happens. More info on Webhooks here: Event Webhooks