Apple Push Notification Certificates expire on an annual basis and need to be renewed manually. Keeping APNS Certificates current is important to avoid interruptions to MDM functionality. The certificates and their expiration dates can be found in the Apple Push Certificates Portal.
There are two separate notification streams to account for:
- APNs certificate emails from Apple, sent to the Apple ID email address that was used to create the certificate.
- Apple Business Manager / Apple School Manager emails, sent to the Administrators of your ABM/ASM account.
Because these two streams can go to two different sets of people, review both.
Note: In the event that your certificate does expire, it can likely be renewed. FAQ: My Push Certificate Expired
APN Certificate Notifications
Apple provides notifications via email to help avoid letting certificates expire.
Certificate created
The first notification is sent when the certificate is created.
Subject: Apple Push Notification Service certificate created
30-day and 15-day warnings
Subsequent notifications are sent when the certificate will expire in 30 days and 15 days.
Subjects:
30 day notification: Apple Push Notification Service certificate expiration
15 day notification: Apple Push Notification Service certificate expiration
Final notice
The final notification is sent when the certificate is set to expire in 7 days.
Subject: 7 day notification: Apple Push Notification Service certificate expiration
Who receives these emails
These emails will be sent to the AppleID email address that was used to create the certificates. It may be helpful to create a distribution list via your email provider's settings so these notifications can be forwarded to your team.
Note: Addigy will not send emails regarding expiration notifications. You will, however, receive an expiration notification inside the Addigy portal. See Overview: MDM Apple Push Certificates (APNs) in Addigy.
You can also check expiration dates yourself at any time in Addigy under Account > MDM Settings.
Apple Business/School Manager Notifications
Apple Business/School Manager will also send alerts. Some of those include notifications when Apple will be updating the Terms of Service for each. The updates from Apple Business Manager and Apple School Manager are sent to the Administrators of your ABM/ASM account.
To find your administrators, log into Apple Business Manager or Apple School Manager and:
-
Navigate to Settings.
- Click Organizational Units.
- Click the name of your organization under Organizational Units.
- You will then be presented with the name(s) of your ABM/ASM administrators.
Note: Apple periodically changes the layout of Apple Business Manager and Apple School Manager. If the menu names above do not match what you see, refer to Apple's own documentation for the current navigation.
We recommend that you create a distribution list that includes the email address of an administrator, as this will allow you to control who gets your ABM/ASM emails internally.