Administrators are able to make Apple Apps available for on-demand installation through the Self Service app. This guide explains how to assign Apple Apps to Self Service and what end users will experience.
Table of Contents
Assigning Apple Apps to Self Service
Prior to assigning Apple Apps to Self Service you need to configure Apple Apps to your policy. You can view our article on Configuring Apple Apps to learn more. Once Apple Apps is configured in your policy you can follow these steps:
- Go to Policies and select the policy you want to configure.
- Navigate to Self Service > Mac > Apple Apps.
- Select the applications you want to make available in Self Service.
- Click Add/Remove > Add to Self Service.
- Verify the Status column shows Enabled for each selected app.
Note: The applications will appear in the Self Service Install tab the next time the app refreshes.
Note: Devices need to be enrolled in MDM to install Apple Apps.
When an application is assigned to a Self Service configuration you can enable Auto Updates for applications that you want end users to have updated automatically. If auto updates is disabled, end users will need to open up Self Service and click update on applications that have updates available.
Removing Apple Apps from Self Service
- Go to Policies and select the policy you want to configure.
- Navigate to Self Service > Mac > Apple Apps.
- Clear the selected checkboxes for the apps you no longer want displayed.
- Click Add/Remove > Remove from Self Service.
- Confirm the Status column no longer shows Enabled.
Note: The applications will be removed from the Self Service catalog during the next refresh.
Note: Removing an app from Self Service will not uninstall the app from devices that have already installed the app. To uninstall an app that was downloaded from Self Service view our article on Releasing Licenses & Apple App Uninstall.
End User Experience
When users open Self Service, they land on the Install page.
Apple Apps appear with:
- Category
- Icon
- Name
- Status button (Install, Update, Installed, etc.)
Note: Users can search for apps using the search bar.
Selecting an app opens a details window displaying:
- Category
- Description
- Icon
- Size
- Version
Self Service shows installation progress using the following states:
- Install — App is not installed
- Queued — Installation request submitted
- Downloading — App is downloading
- Installing — App is installing
- Installed — Installation successful
- Install — If installation fails, the status returns here to retry
Users can view installation history from the Activity page in Self Service.