A sysdiagnose file is a diagnostic log package that Addigy Support may request when escalating an issue to Apple for further investigation. Use one of the two methods below to generate and locate the file on an affected Mac.
Important: When sending the file to Addigy Support, include the exact date and time the issue was reproduced. This is required for submission to Apple.
Method 1: Keyboard Shortcut
Use this method when you have physical access to the device.
Note: Requires an Apple keyboard. If the device does not have a built-in Apple keyboard, an external Apple keyboard must be connected.
Press the following keys simultaneously:
Shift + Control + Option + Command + .
macOS will begin generating the sysdiagnose file in the background. Once complete, Finder will open to /private/var/tmp where the file will be saved.
Method 2: Terminal Command
Use this method when you have remote access to the device, such as through a Splashtop or GoLive session. Requires Terminal access and sudo privileges.
- Open Terminal on the device, either locally or via a remote session.
- Run the following command:
sudo sysdiagnose
- Read the terms presented and press Enter to proceed. (Ctrl + \ to cancel.)
-
Wait for the progress bar to complete — this may take several minutes.
- Once finished, Finder will automatically open to
/private/var/tmp, where you can locate the sysdiagnose.tar.gzfile.
Tip: If multiple sysdiagnose files are present in
/private/var/tmp, identify the correct one by its timestamp — it will match the date and time the command was run.