Self Service for macOS, also known as MacManage, is a native Swift application designed to provide the Apple experience your users expect. Self Service allows your users to install their own applications, install apps from Apps & Books, request support, receive chats from admins and get notifications for many of Addigy's processes.
Self Service is deployed to all Mac's enrolled in Addigy, regardless of whether a Self Service configuration is deployed to the devices. Self Service is also used by Addigy to provide alerts to users regarding macOS updates, Maintenance items, and Chat services.
Each bullet point below links to an article that goes further in depth about each topic.
- Creating and Deploying Self Service for Mac
- Apple Apps in Self Service for Mac
- Prebuilt Apps in Self Service for Mac
- Smart Software in Self Service for Mac
- Device Settings in Self Service for Mac
- Scripts in Self Service for Mac
- Ticketing in Self Service for Mac
- Activity in Self Service for Mac
- Prompting End Users with Custom Self Service Notifications
- Create an .icns file for the Self Service Dock Icon
- Launching Self Service from the browser
Notifications and Do Not Disturb
Self Service uses a careful mix of customizable notifications and native macOS notifications which can now be found in Notification Center. Native notifications are handled by macOS and will respond to normal settings like Do Not Disturb.
To enforce Notification Center settings for MacManage.app, there is an Apple Profile attached to the bottom of this article that can be uploaded to Addigy as a Custom MDM Configuration (see How to Configure and Deploy a Custom Profile).
Once applied, Notification Center settings will be enforced the app in System Preferences -> Notifications -> MacManage.app.