Policies are the core framework in Addigy for managing deployments to groups of devices. They support a hierarchical structure, meaning assets and settings added to a parent Policy are inherited by its child Policies. Policies can be created, configured, deployed, moved, and deleted.
For a deep dive into how inheritance works across your Policy hierarchy, see Understanding Policy Inheritance.
Individual Policy View
Opening a Policy takes you to its individual view, where you can manage all of that Policy's assets and settings from a single place. The left sidebar organizes everything into the following sections:
- Overview — Device counts by type, auto-assignment status, enrollment profile, and deployment controls.
- Devices — The list of devices currently assigned to this Policy.
- Updates — OS update management for the Policy.
- Assets — Catalog items assigned to this Policy, organized by type: Device Settings, Software, Custom Facts, Maintenance, Monitoring, OS Users, Compliance, and Home Screen Layout.
- End User Apps — Addigy Assist & Self Service configurations assigned to the Policy.
- Integrations & Settings — Policy-level configuration for MDM Enrollment, Apple Apps, Automated Device Enrollment, Remote Control (LiveTerminal, LiveDesktop, Splashtop), Addigy Identity, and third-party integrations (Autotask, OneView, Intune, and more).
- History — History of System Events in the Policy over the last 90 days.
At the top of the Policy view, a dropdown lets you quickly jump to any other Policy in your hierarchy. The icons next to the dropdown indicate which remote control tools and integrations are active for this Policy.
Policies Page
The Policies page gives you a birds-eye view of your entire Policy structure. From here you can see device counts per Policy, create new Policies, trigger deployments, view deployment results, and customize which columns are visible. See Policy Page Columns.
Creating a Policy
Click New at the top of the Policies page to create a Policy. You can give it a name, icon, and color, and optionally nest it under a parent Policy. You can also start from a pre-built template to hit the ground running. See How to Create a Policy Using a Template.
Adding and Removing Items
Catalog items — software, profiles, monitoring, maintenance, and more — are added to and removed from Policies via the Policy's Assets tab, or assigned directly from the Catalog. See Adding Items to and Removing Items from a Policy.
Assigning Devices
Devices can be assigned or unassigned from Policies individually via GoLive, or in bulk from the Devices page. See Policies: Assigning and Unassigning Devices.
Deploying a Policy
Policies deploy automatically to assigned devices approximately every 30 minutes. You can also trigger an immediate deployment from inside a Policy or from the Policies list. See How to Deploy a Policy.
Deployment Status
The Deployment Status panel shows the per-device status of every item in the last deployment — including pending, success, failure, and N/A states — with drill-down output for debugging. See Policy Deployment Status Overview.
Moving a Policy
You can restructure your Policy hierarchy at any time by moving a Policy to a new parent or promoting it to the top level. All child Policies move with it. See Moving Policies.
Priority Deployments
Priority Deployments let you control the order in which items deploy, including the ability to deploy critical software and profiles before a user reaches Setup Assistant during Automated Device Enrollment. See Overview: Priority Deployments.
Restricting Catalog Items
You can restrict specific catalog items to only be accessible by certain Policies, giving you control over what each team or organization in your tenant can see and use. See Restricting Catalog Items to Policies.
Deleting a Policy
Policies can be permanently deleted from the Policy's Overview tab. This action cannot be undone. See How to Delete Policies.